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Terms & Conditions

These Terms and Conditions apply to all transactions between us and yourself. They do not affect your statutory rights. Please read them carefully. We may make amendments to these Terms and Conditions at any time. Any changes will take effect on the date they are posted on The Designer Dog Company website.

Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.



All content included on this site including but not limited to web site design, text, graphics, audio, logos, button icons and the selection and arrangement thereof are the property of The Designer Dog Company or its content suppliers and are protected by UK and international copyright laws. All software used on this site is either the property of The Designer Dog Company or its software suppliers and is protected by UK and international copyright laws

ALL RIGHTS ARE RESERVED. Permission is granted to electronically copy and print portions of this website for the purposes of placing an order on and using this web site as a shopping resource only. Any other use of materials on this web site including reproduction for purposes other than those noted above without the prior written consent of The Designer Dog Company. is strictly prohibited.



The content of this site is provided free of charge for information purposes only. The Designer Dog Company endeavours to ensure that the information presented on the site is both true and accurate. However, The Designer Dog Company will not be held responsible or liable for any errors, omissions or inaccuracies occurring within this content.


Customer Orders

We will treat each order for goods as an offer by you to purchase the goods subject to these terms and conditions.

All orders placed on our website will be acknowledged electronically via e-mail notification. Your order will be accepted and the creation of a legally binding contract between you and us will take place once the goods have been dispatched. (If for any reason we may decline all or part of your order, we will inform you by telephone or e-mail).

When deciding whether or not to accept your order we may use certain information about you, including any received from credit reference agency checks. This helps to protect you and us against fraudulent transactions.

We will tell you if your payment details cannot be authorised for any reason and may invite you to pay by an alternative method.


Price & Payment

All prices are quoted in Pounds Sterling (£) but are not yet inclusive of UK VAT. Delivery charges are not included and may vary depending on the type of item that you are ordering. Prices, offers and products are subject to availability and may change before (but not after) we accept your order. If a product is no longer available we may offer you an alternative.

Our method of payment is via Paypal. You do not need to have a Registered Paypal account in order to make payment and credit/debit card will be accepted.

Although we endeavour to ensure that all pricing information on the website is accurate, occasionally an error may occur and goods may be incorrectly priced. If we discover a pricing error we will, either: contact you and ask you whether you wish to cancel your order or continue with the order at the correct price; or notify you that we have cancelled your order. We will not be obliged to supply goods at the incorrect price.

Prices that are reduced for sales and promotions on our website are only valid for the specified period.


Returns & Refunds

If a Customer is not satisfied with any product supplied by The Designer Dog Company they may return that item to us in its original and un-used condition within 30 days of receipt. Customers should notify us of the return within 14 days via e-mail. The customer is fully liable for all return postage costs. The Designer Dog Company is not liable for any items that may be lost or damaged in transit. It is advisable that a proof of postage is obtained.

No refund or replacement will be provided to the Customer until the Company has received the item/s and are satisfied that the product is in its original unused condition.